At Bohelle, we take great care in the quality of our wedding dresses, formal dresses, and bridal accessories. We want you to shop with confidence and have clear information about our return, refund, and alteration policies.

This Return & Refund Policy applies to orders placed on Bohelle.com and shipped to the United States, subject to applicable federal and state consumer protection laws.

1. Which Dresses Are Eligible for Returns?

Standard-Size Wedding Dresses and Other Dresses

All non-customized dresses ordered in a standard US size (US 0, 2, 4, 6, 8, 10, 12, 14, etc.) are eligible for return within 14 days of delivery, whether they are available in stock or made to order.

A dress being manufactured after an order is placed does not automatically make it a custom-made item. Dresses ordered in standard sizes without individual modifications remain eligible for returns under this policy.

A 15% restocking fee applies to all eligible wedding dresses and other dresses returned due to a change of mind, incorrect size selection, or personal preference.

Custom-Made and Personalized Dresses

Dresses specifically created or modified according to your individual requirements are considered personalized items and are not eligible for returns or refunds due to a change of mind, except where required by applicable law.

This includes, but is not limited to:

• Dresses made according to your personal body measurements.
• Dresses with customized lengths, sleeves, necklines, silhouettes, or other modifications requested specifically by you.
• Dresses featuring individually requested design alterations or personalized details.

This exclusion does not affect your rights if an item is defective, damaged, or materially different from what was ordered.

2. Returns for Accessories and Shoes

Non-personalized accessories, including bridal veils, jewelry, hair accessories, gloves, petticoats, belts, capes, shawls, and bridal shoes, are eligible for return within 14 days of delivery.

A 10% restocking fee applies to eligible accessories and shoes returned due to a change of mind, incorrect size selection, or personal preference.

Items may be carefully inspected and tried on to determine their fit, appearance, and suitability. Shoes must be tried on indoors on a clean, soft surface to avoid damage or visible wear.

Personalized accessories are generally not eligible for change-of-mind returns, unless otherwise required by applicable law.

3. Return Timeframes and Conditions

Under our return policy, you have 14 days from the date of delivery to notify us that you wish to return an eligible item.

Once you have submitted your return request, you have an additional 14 days to ship the item back to the designated return address provided by our customer service team.

Returned items should be clean, unwashed, unaltered, and, whenever possible, accompanied by their original tags and packaging.

Trying on a dress or accessory in a manner comparable to an in-store fitting is permitted.

Items showing signs of excessive wear, use during an event, stains, washing, alterations, or damage beyond normal inspection may be subject to an additional deduction reflecting the documented loss in value, or may be refused for a change-of-mind return, where permitted by applicable law.

All returns remain subject to the applicable restocking fees described in this policy.

4. How to Return an Item

1. Contact our customer service team: Send your return request to contact@bohelle.com, including your order number and the item(s) you wish to return.
2. Receive return instructions: Our customer service team will provide the designated return address in Europe and the necessary shipping instructions.
3. Ship your return: Send the eligible item(s) within 14 days of notifying us. You may choose your preferred shipping carrier. We strongly recommend using a tracked shipping service.
4. Receive your refund: Your refund will be processed in accordance with the conditions outlined below, including any applicable restocking fees.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Please note that our designated return facility is located in Europe. Customers returning items from the United States are responsible for arranging and paying for international return shipping.

For defective, damaged, or incorrect items, please refer to Section 7, as different conditions apply.

5. Refunds and Restocking Fees

For eligible returns, refunds are issued to the original payment method used at checkout.

The following restocking fees apply to change-of-mind returns:

• Wedding dresses and all other dresses: 15% of the purchase price paid for each returned item.
• Accessories and bridal shoes: 10% of the purchase price paid for each returned item.

Restocking fees are calculated on the amount paid for the returned item, excluding shipping charges and sales taxes. Any applicable sales tax will be refunded in accordance with applicable law.

Example: If you return an eligible wedding dress purchased for $500, a 15% restocking fee ($75) will apply, resulting in a $425 merchandise refund, before any other applicable adjustments.

If you return an eligible accessory purchased for $100, a 10% restocking fee ($10) will apply, resulting in a $90 merchandise refund, before any other applicable adjustments.

We will issue refunds within 14 days of receiving your valid return request. However, we may withhold the refund until we receive the returned item or satisfactory proof that it has been shipped, whichever occurs first.

When an entire order is returned, the original shipping charge corresponding to the least expensive standard delivery option offered at checkout will also be refunded. Additional charges for expedited or premium shipping options are non-refundable, unless otherwise required by law.

No additional standard handling or processing fees will be charged beyond the disclosed restocking fees. Any deductions for damage or excessive wear will be assessed separately based on the actual condition of the returned merchandise, where permitted by law.

Restocking fees do not apply to verified defective, damaged, or incorrect items, or to refunds for which a full refund is required by applicable law.

6. Alterations and Financial Assistance

A made-to-measure wedding dress may require minor final adjustments to achieve the perfect fit. To assist you, Bohelle may contribute toward alteration costs performed by a local professional seamstress, up to 15% of the original purchase price of the dress.

This complimentary alteration assistance is available only within one month of receiving your dress.

To request alteration assistance, the following conditions must be met:

• Timeframe: Alterations must be completed and invoiced within one month of the dress delivery date.
• Request: Contact contact@bohelle.com within the same one-month period, including your order number and a description of the required adjustments.
• Receipt: Provide a valid alteration invoice dated within one month of receiving the dress.
• Photographs: Whenever possible, include photographs showing the areas requiring adjustment.

Requests submitted after the one-month period will not be eligible for this voluntary alteration assistance.

All requests are subject to review and approval by our customer service team. The maximum contribution is limited to 15% of the price paid for the dress.

This voluntary commercial assistance does not replace or limit any rights or remedies available under applicable consumer protection laws.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or materially different from what you ordered, please contact our customer service team at contact@bohelle.com, including your order number and a description of the issue.

We recommend including clear photographs of the affected item to help us review and resolve your request efficiently.

Depending on the circumstances and applicable law, an appropriate resolution may include a repair, replacement, exchange, or refund.

No restocking fee will apply to verified defective, damaged, or incorrect items. Where a return is required due to our error or a verified product defect, Bohelle will cover reasonable return shipping costs or provide an appropriate alternative resolution.

These provisions apply to both standard-size and custom-made items and do not limit any consumer rights provided by applicable federal or state laws.

8. Exchanges

Exchanges for a different size or model may be possible for items eligible for returns, subject to product availability.

Please contact us at contact@bohelle.com so that we can review the available options.

For voluntary exchanges due to a change of mind or incorrect size selection, applicable return shipping costs and restocking fees may apply. Our customer service team will confirm the conditions before proceeding.

Exchanges involving verified defective or incorrect merchandise will be handled separately, in accordance with applicable law.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or alterations, please contact our customer service team:

Email: contact@bohelle.com

Website: bohelle.com

10. Return Request Form

To request a return, you may send the following information by email to our customer service team.

To: Bohelle Customer Service - contact@bohelle.com

I would like to request a return for the following item(s), in accordance with the Bohelle Return & Refund Policy:

• Item(s) to be returned:
• Order number:
• Order date:
• Delivery date:
• Full name:
• Shipping address:
• Reason for return (optional):
• Date of request:

Our customer service team will review your request and provide further return instructions.