Order tracking
Enter the tracking number from your shipping confirmation email to see where your parcel is, or find your order in your account.
The tracking service could not be reached.
Your orders and their status are in your account. Without an account, open your order confirmation email and select View your order.
Delivery questions
The answers our customers look for most often once their order is on its way.
When will my order ship?
Orders placed before 2pm on a working day ship the same day. You will receive an email with the tracking number as soon as the parcel leaves.
My tracking number shows no information
Tracking can take up to 24 hours to update after the parcel is handed to the carrier. Try again later, or contact us if nothing shows after two working days.
Combien de temps prend la livraison ?
Delivery usually takes 2 to 4 working days. Delivery times for your country are shown at checkout.
My parcel is late or lost
Check the tracking page first, then contact us with your order number: we will open an inquiry with the carrier and send a replacement if the parcel is lost.
Puis-je modifier mon adresse de livraison ?
Contact us as soon as possible. We can change the address until the order ships; afterwards, the carrier may offer a redirection from the tracking page.